Subscriptions
We are now offering all of our Espresso Blends and our Decaf coffee as a subscription service. Simply sign up to a subscription, choose your amount and frequency, then we'll do the rest! Your card will be charged automatically and coffee will arrive on your doorstep - easy!
Login to your Embassy account or request a login link to your email address to edit your subscription - easily skip, pause, switch or cancel your deliveries at any time from the customer portal.
Types of Subscription
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Pay As You Go Subscriptions
Pay per delivery with a Pay As You Go subscription and your shipping will be half price, to say thanks for your loyalty! Change, pause or cancel anytime. Set and forget, we'll automatically charge your card at your chosen frequency and get your coffee on the way.
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Quarterly Prepaid Subscription
Pay upfront for 3 months coffee supply at a time with our prepaid subscription packages and receive free delivery as a thanks for your loyalty. Renews every 3 months unless cancelled. Pay once and coffee will be delivered to your door at the frequency that best suits you. Too easy!
How Subscriptions Work
Prepaid Subscriptions
Pay As Yo Go subscriptions are automatically charged according to your selected delivery interval. Your coffee will be automatically charged and delivered upon each successful renewal. Pay half price shipping as a thanks for your loyalty.
Prepaid Subscriptions
Prepaid subscriptions are paid for upfront every 3 months in one bulk payment. We will send your coffee each week, fortnight, or month depending on your selection, and you'll get free shipping, to say thanks for your loyalty.
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal. Please note a prepaid subscription can only be paused, not cancelled, for the duration you have already paid for. Cancelling a prepaid subscription will stop any further charges going through for the following 3 months but you'll continue to receive any coffee you've paid upfront for.
How can I skip or reschedule a charge?
You can skip or reschedule the charge for recurring subscriptions in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method. The payment will be tried 3 times with a day in between each attempt. The subscription will be automatically cancelled if the payment is not fulfilled after 3 attempts. If you're unable to pay for your subscription we recommend pausing it until the payment can process to avoid your subscription from cancelling automatically.
I have more questions!
Flick us an email at orders@coffeeembassy.co.nz with any other questions you have about subscriptions. We're always happy to help.