Types of Subscription

  • Pay As You Go

    All of our espresso blends and decaf coffees are available as a Pay As You Go subscription. Simply choose your coffee, grind, size and frequency, simply set and forget. Pay as you go subscriptions are charged as per delivery frequency, and get discounted shipping rates. We'll automatically charge your card at your chosen frequency and get your coffee on the way.

    Shop Pay As You Go Subscriptions 

  • Coffee Passport \ Single Origin Subscription

    An exciting new single origin coffee delivered straight to your door each month. We’re on a mission to source and share with you a carefully curated selection of delicious, quality coffees, bringing you an exciting range of origins, varieties and processing methods from regional, microlot and single estate producers.

    • Pay As You Go: Payments processed on the 1st of the month and dispatched on the first Tuesday of the month.
    • Prepaid/Gift: Pay upfront for 3, 6 or 12 deliveries. 12 month prepaid subscriptions will receive an extra bag of one of our special exotic releases not available with any other subscription purchase
    • Urban shipping included, rural shipping surcharge of $5 per delivery.
    Shop Coffee Passport 

  • Prepaid Subscription

    We have two Prepaid Coffee Passport Subscription options to choose from:

    • Single Origin filter roast Subscription
    • Blends and Single Origin Espresso roast Subscription

    Pay upfront for 3, 6 or 12 months of coffee supply at a time with our prepaid subscription packages. Pay once and coffee will be delivered to your door at the frequency that best suits you. Too easy!

    Shipping to urban addresses is included in the price of these subscriptions, however there is a rural shipping surcharge of $5 per delivery.

    Shop Prepaid Subscriptions 

Once you've signed up to a subscription, you can use the link below to login to your Embassy account or request a login link to your email address to edit your subscription - easily skip, pause, switch or cancel your deliveries at any time from the customer portal.

Login Link

FAQs

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal. Please note a prepaid subscription can only be paused, not cancelled, for the duration you have already paid for. Cancelling a prepaid subscription will stop any further charges going through for the following 3 months but you'll continue to receive any coffee you've paid upfront for.

How can I skip or reschedule a charge?

You can skip or reschedule the charge for recurring subscriptions in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method. The payment will be tried 3 times with a day in between each attempt. The subscription will be automatically cancelled if the payment is not fulfilled after 3 attempts. If you're unable to pay for your subscription we recommend pausing it until the payment can process to avoid your subscription from cancelling automatically.

I have more questions!

Flick us an email at orders@coffeeembassy.co.nz with any other questions you have about subscriptions. We're always happy to help.